Multichoice
Incorrect HANDOVER due to Multichoice system erro

I called your Call Centre on the 8 November 2012 requesting my services be terminated on the 12 November 2012 as I was in the process of re-locating. My account was paid in full. I now receive an sms from Pholosa (Collection Agency) advising my account has been handed over for an amount of R601.54, which I am fully aware I don't owe! I've just called the Multichoice call centre where a consultant named Anne assisted (reference 119219197). She advises that the instruction to disconnect on the 12 November 2012 was noted, however due to a system error this was never done!!! I demand that this be rectified IMMEDIATELY. Also Pholosa need to be contacted and advised not to harass me for a payment that is not due. If my ITC record has been affected in any way regarding this, I will take this matter further.

Company: Multichoice
Country: South Africa
City: Headoffice

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