Multichoice
DSTV call centre run up my phone account

Good day

On 29 Dec 2014 I made a payment of R700 at SPAR in Parow. The cashier made a mistake my swapping the last 2 digits of my customer number

Spar put the request through to have the payment moved on Friday 31 Jan.

I made a phone-call to check and was told that it was fixed and waiting approval.

On Saturday (1 Feb) I called again and the as my account was activated while I was on the phone - the called cost me R50

On Sunday (2 Feb) morning a message appeared on the screen that said Thank you for re-activation.

Yesterday (3 Feb) I got the message on the screen to pay R700

I called this morning (4 Feb) and was re-assured that the payment has been moved and my account is up to date - the called cost me R30 - just to get home and have my account disconnected with the message to pay R700 activation fee.

I tried to phone twice since I got home having to listen to the automated machine & music for a half hour with no result - the calls cost me R80

My phone calls will cost more than my subscription this month

Kind regards

Company: Multichoice
Country: South Africa
City: Cape Town

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