Multichoice
88 year old subscriber account debited by R6869.61

My mother's monthly sub is R625 and the contract clearly marked that she will pay monthly per debit order. Her subscription agreement was signed 7 Nov "13 and R600 was paid for Nov subscr.
05/12/13 Account was debited by R5997.72
22/12/13 Subscription terminated - reason no payment received!!!
22/12/13 MChoice assisted on a payment of R800 to restore connection - eventually the signal was restored
05/01/14 Account debited by R871.89
22/01/14 Spoke to Paulina Seroalo as well as a supervisor Priscilla Ndlovu. Priscilla gave assurance that the amount of R5690.51 will be paid into Ms Van Wyk's account before 30/01/14
30/01/14 Phoned helpdesk again - could not get an assistant because her ID as well as her Smartcard no was "invalid" - tried both 3 times. Eventually managed to speak to Dimakaqso (Ref No 152159784). On the system she saw that Priscilla stated that R5000-00 will be refunded to Ms Van Wyk. Dimakaqso also calculated that the amount owed to Ms Van Wyk was R5690.51.
Dimakaqso requested Priscilla via e-mail to contact me which she has not done up till now.
How do I go about to get a refund for the money taken illegally from my mother's account?

Company: Multichoice
Country: South Africa
City: Cape Town

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