Multichoice
DSTV Arrogrant Approach to Customer Service

Every month I pay my DSTV account via Internet Banking on the due date (1st) and to find that my account is disconnected a few days later. I then need to phone the call centre and need to hold on the phone for nothing less than 20 minutes before it is answered. I am then informed that there is a reconnection which is subsequently waved when they realise my account was paid on time.

A fews days later I will receive a message informing me which my new balance due which will again include the reconnection fee. Then I need to get onto the phone AGAIN!!! This process has been repeating itself for the past 4 months without fail. The only thing the guys at DSTV is good at.

I was promised one week's refund but as consistent as they are with their service failure, they once again without fail never honoured their commitment of the refund.

I have spoken to Call Centre Agents and Team Leaders who apologise every month but never get their service right. Thats all that I ask, nothing special.

Requests to get the Manager of the Call Centre Kurtis Khumalo to contact me is also falling on DEAF ears.

Kurtis you phone me, I am sick phoning after you!!!

Company: Multichoice
Country: South Africa
City: Call Centre

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