Ster-Kinekor
Almost as though nobody wanted to help

On 4 January 2013 my wife and I went to watch a movie at the above branch. She is a member of Vitality and qualifies for discounts - she made the card fee payment a while ago but never collected the card as we seldom go to the movies. When we tried to get this done on Saturday it seems as though the cashier did not understand what we were saying, despite asking him to activate the card he processed a normal payment. Rather than go through the entire process of reversal we decided to let it slide as he was the only cashier (surely 8pm on a Saturday is peak?) and a queue was building. He also spoke to the manager who did not come out of the office to assist.
It is unfair that we have paid for a service we are unable to use due to SK staffing levels being inadequate as well as not fully understanding what we were requesting.
Surely SK wants people to use the Vitality facility? It means more business for you and a wider reach to customers but without sufficient staff who are trained and willing this will never happen.
We would like feedback in this regard.

Company: Ster-Kinekor
Country: South Africa
City: Cedar Square

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