Multichoice
Pathetic customer service

I upgraded to premium bouquet for the school holidays in December. I paid R450 via EFT & called Multichoice on 02/01 asking to keep the premium bouquet for an extra week or so. I told the gentleman that I have already paid for that. Told that was not possible, had to pay full premium to which I said in that case downgrade to compact. Also asked how was it a problem since it was said you can upgrade for a specific period if u so wished. He said after downgrading I can call back in 3/4 days to upgrade. CRAZY! Half an hour after talking to him my whole system stopped working! Another call and 35 minutes later I was told my decoder was registered to someone in Sandton same night. Promised supervisor Xoli will call me. Despite having paid my PVR function was not working and I was being billed 4 two decoders. I called just B4 11am seeing that the promised call was not coming thru. 35 minutes later, still no joy. Got a call after 11am from Shepherd to clarify my complaint. Got another call later & he resolved the problem. 30minutes later problem recurred & after 2hours airtime, my extraview is still inactive. Promised 30 min in last call, 6 hours later?! No response to my online complaint!

Company: Multichoice
Country: South Africa
City: Randburg

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