TopTV
Paying for a service that you get no joy out of

We received a BMAIL on all 3 units (in separate households) on the top tv viewing tab indicating that the service would be disconnected as they are upgrading the system,

This was somewere in September 2013 (The problem is still not sorted and we are still not viewing)

I have been calling top tv, holdiong on for ages and when I ask for them to listen to the voice recordings for my scenario they tell me that the system has been deactivated due to upgrades and they wont be able t pull out any of the recordings.

I had to repeat each time the same scenario, even being transferred to one consultant to the next, this is time consuming and at my cost and they do nothing but tell me to unplug the unit, wait, and thats it, we have to wait.

I ask to speak to a manager, they put me on hold, to confirm the managers name and if in, I speak to several managers and guess what...

Im told that due to the fact that they cannot pick up the recording, they will credit me for the records that they do pick up...

So I have paid for a service that I got no joy out of, They would not refund me appropriately and disconnected my service on all 3 units stating that payment to be made.

Company: TopTV
Country: South Africa
City: Call Centre

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