Multichoice
DSTV Xtraview problem

My Xtraview TV showed a notice that threatened to charge me with a full subscription fee, unless I call DSTV Call centre. I did call, repeatedly until I got through. Was told that it was a technical error on DSTV side, and that it would be corrected (the long Call centre waiting periods meant that I must have run up very high call charges). The problem wasn't fixed, instead I now have a blank screen. I called again, repeatedly in an effort to reach the Call centre - after a lengthy on-hold period, an automated message gave incomplete instructions on fixing the Xtraview blank-screen problem. I am now stuck with a "your PIN code is blocked for further use..." message. MultiChoice contact centre is off-line. It seems that MultiChoice do not have their technology sorted (but they are very willing to run the debitorder every month - that part of the business works very well). As a customer I am stuck with a VERY frustrating Callcentre response, unreliable MultiChoice technology and poor customer service (don't attempt the MultiChoice walk-in Customer service Centre in Lynnwood-Ridge, unless you have three hours to waste and lots of patience and the stamina to stand - too few chairs)

Company: Multichoice
Country: South Africa
City: Johannesburg

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