Multichoice
RUDE CUSTOMER SERVICE AGENT
- 08-08-2013
- 11
On 08 August 2013 at 12:12 I called the Multichoice Commercial Department number 011 289 2289 to follow up on a case lodged on 02 August 2013, CASE NUMBER: 3813950. I spoke to an Amanda who was extremely rude in the manner in which she address my query. I was not irate, I was very calm and far more pleasant that her actually.
I proceeded to ask her her surname, she point blank refused to give it to me, saying "what do you want to do with my surname? " I was shocked! I would really like for Multichoice Customer Service Champions to listen to that call and tell me what it speaks of the quality of service they give to their customers. WOW. So so disappointing!
P.S. I called from a 011 463 9831 numbe
Company: Multichoice
Country: South Africa
City: Commercial Department