Multichoice
DSTV takes almost a month to trace a call

CASE NUMBER: 3594606 refers. I was under the impression that I have insurance on my decoder until I changed my package in May and the lady said there's no insurance. I have instructed her to immediately put it back, which she never did. About a week later my decoder was out of order and I have tried to swop it at a Multichoice dealer, to no avail. They said there's no insurance and I SPECIFICALLY told them to put insurance on my account. Now they take almost a MONTH to trace a call made in May 2013 and I am STILL without TV because I refuse to buy a new decoder if I have specifically instructed them to put it back. I give up because all they say is that they understand that I am frustrated. Go take a hike DSTV!!! I need to find out ASAP what's your ruling because it cannot go on like this. Either you will swop the decoder or not. Easy, just provide me with decent feedback.

Company: Multichoice
Country: South Africa
City: Cape Town

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