Multichoice
Frustrated because of false information

Dear Multichoice,

I am please requesting help in sorting out a refund.

On 30 April I received a SMS stating due to system fault I will be overbilled. Phoning in I was told will be debited for 749 instead of the normal 695 which was acceptable instead I got debited 2414.72. Also received sms stating refund will be processed same day. I did not attempt stopping it coz 749 is ok and no Debit Order would fail as well as public holiday.

The 2.4 that was debited resulted in failed debit orders at a rate of R130 per DO whether it be R10 or thousand. Phoning in again this morning, I was told that the journal is still not approved, and even if it was, MultiChoice will pay in the refund via cheque, which will take another 7 days to clear. The only feedback I receive is if I phone in, no courtesy call even after multiple emails

This has put me in a predicament as now my account is in arrears due to reversed DOs, I was unable to fulfil specific commitments as well as I had to cancel dinner arrangements. I think this is unacceptable as when a consumer fails to pay, he gets disconnected immediately and charged a 50 reconnection but the reverse urgency for the supplier's fault is not the same

Company: Multichoice
Country: South Africa
City: General

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