Trafalgar
INCORRECT INVOICING

Approximately two weeks ago we received our December invoice for levy, water and electricity. The only correct item that was billed was the levy and water consumption. The electricity and sanitation was way off the mark. Plus they decided to bill us a debt collectors fee and interest on overdue balance. Our account has always been paid in full (and I have the statements as proof)

When approached the Manager, Adele... she agreed that we were invoiced incorrectly and it will be rectified. Needless to say just received the "corrected" invoice and it is still showing Interest on overdue balance fee... now almost three weeks later.

This incorrect invoicing has been carrying on for the past six months. Every month we have to fight with them to rectify their mistakes. Each time they blame it on their system, but please who enters the data so the system can calculate... yes a user... no system can function without a user. There is major user error in that company and find the whole bunch of them incompetent.

Company: Trafalgar
Country: South Africa
City: PRETORIA

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