Propell
Incorrect billing

I am the owner of a unit in Hazelhurst complex, Previously I have experience problem with propell and my levy accounts and had managed to pay it up in full. However in June I was sent a levy account which had a remote charged to it. My tenant nor I knew anything about this.

I contacted Propell only to be told to contact Hanco of which I did and spoke to Rita Basson regarding the matter.

I also mentioned that I would like to have this sorted out asap since I did not want any additonal charges on my levy account. I also informed Geraldine from propell about the situation. I waited for Rita until the 5th of June for feedback regarding the issue and when I did not get any I paid the levy account less the remote amount only to find that in July I was charged legal fees of R1016 for an overdue amount in June of R250. How does this get justified. When I requested a statement of my account I see that my credit note has only gone of in August 2013. What kind of acccounting is this. When I pay late I get charged interest, when you process my credit note late, why don't you pay interest to me.

I have emailed Geraldine on the 18 of July and still not response till today. SORT THIS OUT PLZ

Company: Propell
Country: South Africa
City: Hazelhurst complex

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