Hellenic Community - Benoni / UNISA
Hellenic cleaning staff who lock student in toilets

I have been writing my exams through Unisa at the Hellenic community of Benoni hall for 2years and have never experienced a problem with the varsity or the Exam venue till today. I was completely appalled by my experience. The hall has a toilet facility that on this day that I was there, was apparently out of bounds. There is no signs indicating this and the gate to the toilet was not locked, permitting access to the public to use the facilities. I walked past Hellenic cleaning staff and even Unisa staff and was not notified that the toilet can not be used. Upon coming out of the bathroom;the entrance and only exit of the toilet was locked. I found myself locked in the toilet and I'm scheduled to write an exam in the next 45mins. I was lucky to find a maintainance worker in the building who did not have any keys to open the toilet, so he
Called a lady, known as Mapule Julia Ndlovu, who apparently locked me in, knowing fully well that I was in the toilet. The Lady presented a lousy attitude, and a awful arrogance about her, She refused to open the gate and made it clear we must wait for an invigilator as tgis toilent was out of bounds. I sat in the building for a good 30 mins waiting for someone to open the gate, Eventually the Unisa invigilator Helouise gets there, opens the gate, gives me a piece of her mind, how this toilet is out of bounds. She takes no interest in what I'm trying to say and rushes off. I was luckily able to still get to the hall to complete my exam, but of course I was not as prepared as I would have liked to have been. I'm hereby addressing my dissappointment in Unisa and Hellenic community of Benoni hall management teams, a simple visit to the loo results in a huge inconvenience for me and whose to say what other student went through the same thing. The varsity and Hellenics should put SIGNS or clear indications when areas are out of bounds. Its is UNACEPTABLE AND A VIOLATION OF HUMAN RIGHT FOR THE PEOPLE TO BE KNOWINGLY LOCKED IN TOILETS AND I WILL BE TAKING THIS MATTER FURTHER. TO MAPULE JULIA NDLOVU AND YOUR MANAGER AT HELLENIC COMMUNITY HALL, WHO WERE VERY RUDE AND UNAPOLOGETIC ABOUT THE ENTIRE MATTER, THE MANNER IN WHICH THIS ISSUE WAS HANDLED WAS VERY UNPROFESSIONAL, AND I HOPE CLIENTS HIRING OUT THIS VENUE GIVE CONSIDERABLE THOUGHT BEFORE RENTING THERE. AS FOR UNISA AND THEIR HEAD INVIGILATORS HELOUISE, THEY SHOULD SEND HER FOR SOFTSKILLS TRAINING, ON HOW TO SPEAK TO STUDENTS AND PEOPLE USING GOOD APPROACHABLE ETIQUETTE...

Company: Hellenic Community - Benoni / UNISA
Country: South Africa
Region: Gauteng
City: Benoni
Address: 104 Woburn Ave, 1500
Phone: 270114224509

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