Avon Justine
Bad Debt without confirming with me

I am so unhappy with AVON - I wanted to find out if I qualify for a home lone and was informed that I had an unfavorable credit rating because of a unsettled account. I received the details of two credit bureaus to contact and when i obtained the details, it was for an amount of R990.00 owed to AVON. I haven't been an AVON representative for 2.5 years. I settled my account in 2010 already. As soon as I was made aware of this, I phoned AVON credit control and spoke to Kim (Friday, 15/03/2013 at 16:57, she confirmed that I owed R95 and that it was written off as bad debt!) She said she will send me a statement with banking details - I am still waiting. Tuesday, 20/03/2012 13:52:47 i phoned again. This time I spoke to Leonie who confirmed I need to pay R91.40 and send the proof of payment to their credit control). Only then might I receive a settlement confirmation letter - I was never contacted about any outstanding payments within 2.5 years and never had a bad credit rating! The info sent to the credit beraue was also incorrect. This is unacceptable, unfair, customer and services!!!

Company: Avon Justine
Country: South Africa
City: Pretoria

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