Bmw South Africa
After sales service and recognition - PATHETIC

My very first BMW and I thought WOW, what a car and what a marvellous car it is indeed! Unfortunately the same can't be said about BMW's after sales service and their commitment to sheer driving pleasure. A crack on the welding at the front suspension of my 2009 330D became apparent when I investigated an oil leak after my vehicle returned from its 100k km service at a local BMW dealer. Upon my return to the dealer, a 2nd copper washer (believe it!) was fitted to the sump plug when in fact, the leak originated from the oil filter housing fitted against the block. Regarding the faulty suspension, I was told that BMW will compensate 50% of the repair costs which totals to R14000. My vehicle just exited its motor plan which means I'm responsible for the balance of the repairs. It should be noted that this damage did NOT arise from negligence, misuse or driving conditions as a second opinion and inspection from a specialist confirmed. According to me and the 2nd party a manufacturing fault contributed to the damage, my question is WHY must the consumer be held responsible for damages like this? Not the kind of service one would expect from a world class manufacturer!

Company: Bmw South Africa
Country: South Africa
City: Rustenburg

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