Barloworld Motor Retail
Just Bad Customer Service

It seems they just can't get it right. After my first ordeal with them (still not sorted by the Ombudsman case: 317884) After a detailed inspection by the dealer and Motorite Representative, (6 days in total) I got the vehicle booked in for suspension repairs arranged with Motorite. Got my phone reminders and all. The vehicle was booked in and 3 days later I phoned to inquire on progress. The Service agent informed me that there has been made no progress. The vehicle is just been standing there. Reason: Motorite refused to pay for this and now for any future payments with regards to any claim to suspension issues. Motorite has the service date supplied by the Dealer as a week earlier than the one the Dealer supplied to me. They claim I've been driving too long, 7days, and might have damaged it more. Anything to get out of a payment!! But in the end the responsibility falls back onto the Dealer. So what now, Mr Barry. With a Dealership of the year award mounted on the wall, how bad is the service at any other Ford & Mazda dealer?? Customer Service?? I have received no service on my vehicle nor any communication from the dealer and/or Motorite.

Company: Barloworld Motor Retail
Country: South Africa
City: N1 City Cape Town

  <     >