Mediscalp
15 Weeks still no action

My mother purchased two tubs of Mediscalp conditioner and found its consistancy was just not thick enough. She contacted their toll free number 0800 122912 & 15 Weeks later its just been promises and excuses one after the other. I subsequently called again yesterday and a Rochelle assured me that by today they will collect and replace the products before 10:00am. It is 12:00pm and I haven't even received a call to confirm whether the products was collected. I have called again but I just feel like its another excuse apparently the courier is to blame. This is not how a reputable organisation deals with customers and their greavences of their product & its deficiencies.

Company: Mediscalp
Country: South Africa
City: Cape town

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