Sanral
Processed Unautorised Payment

On the 25th of April I made a top-up payment of R286 on SANRAL's website for my e-tag.

On the 27th of August SANRAL processed this payment again without my knowledge or authority - I noticed this on my bank statement and made SANRAL aware of this demanding the transaction to be reversed.

On the 29th I received a call from Buitemelo (spelling??) from SANRAL but the call was absolutely worthless. Buitemelo wanted me to confirm my personal details which I do not ever feel comfortable with as there is no way I can really confirm if she is from SANRAL as well.

I believe my demand is simple - reverse the transaction or suffer the consequences.
I don't believe SANRAL can afford such bad publicity since they are already making enemies with the general public...

Company: Sanral
Country: South Africa
City: Head Office

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