Reckitt Benckiser
Phoned in June and still no answe

I bought some durex 2-1 massage gel from PNP Claremont. I then flew overseas and when I got to my destination I found out that the bottle had exploded in my luggage. I then sent messages to Durex and they told me that Reckitt Benckiser had taken Durex products over.

I then called RB and received the following reference number 2013060092... 3 weeks went by and no one called me... so I called back and the woman in customer care said she would send an email to someone... now another 2 weeks have gone by and still no one has contacted...

This is called bad service beyond a reasonable doubt... Luckily this is not a life threatening case otherwise I might be dead before you bother to return a call.

All I want is a replacement for the one I bought, I have photos of the damaged bottle.

I want answers to why I have been ignored? The item is not cheap and I am utterly disgusted at the lack of after sales service by your company.

I want answers!

Company: Reckitt Benckiser
Country: South Africa
City: Cape Town/Head Office

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