Protea Metering
Addressed to Mr. Andries Don >>> Behaviou

I would like to bring this to someone senior within the company that besides us having challenges with getting the proper information from your company, it is a terror having to deal with your Afrikaans ladies who do not have disregard for their customers. The manner in which the ladies speak to customer you would swear they were in their own homes and talking to their kids. I have a problem that i have escalated through to your employees and i am not getting any joy and everytime i escalate the query i will be charged an addition R620 for the issuing of the letter and disconnection. As per the consumer act i would appreciate it for you to give me a breakdown of how do you get to the amount of R120 and what is involved in the R500 reconnection fee. How do i get billed for a reconection fee when a payment was made on the same day and yet no one is willing explain because all they know is to say " You must pay or will cut you. I escalated this query to one of your few helpful guy and whilst i was waiting for feedback another letter came and im expected to pay you again. I would like to mention that we are not stupid but just as everyone knows the law works and we will use it. Thanks

Company: Protea Metering
Country: South Africa
City: Silverton Branch

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