Carlton Hair
INCOMPETENT STAFF WITH DONT CARE ATTITUDE

I CALLED THE CARLTON HAIR SALON ON SUNDAY, 19 MAY 2013, AT 12.13PM, FOR AN APPOINTMENT WITH CLAUDE ON WEDNESDAY, 23 MAY 2013 AT 05.30PM.I DIDNT TAKE THE NAME OF THE LADY THAT TOOK THE CALL. SHE DID ASK IF I COULD COME AT 5PM, I SAID TO HER I CAN TRY BUT I DONT THINK I WILL BE ABLE TO MAKE IT, SHE THEN SAID THAT SHE WILL BOOK ME IN FOR 05.30PM. I GOT THERE ON WEDNESDAY, ONLY TO FIND OUT THAT THERE WAS NO APPOINTMENT BOOKED. THERE WAS A WHITE LADY AND WHITE GENTLEMAN AT THE RECEPTION. I MUST SAY THE LADY WAS NOT VERY PROFESSIONAL AS SHE SHOWED NO SIGNS OF CONCERN. THE GENTLEMAN WENT OVER TO CLAUDE WHO WAS AT THE TIME BUSY WITH ANOTHER CUSTOMER, HE (CLAUDE) TOLD THE GENTLEMAN THAT HE COULD NOT ASSIST ME. I THEN ASKED IF THERE WAS NO OTHER STYLIST AVAILABLE, I WAS TOLD NO. THE LADY AT THE RECEPTION DESK ASKED IF I DID NOT WANT TO DO A COLOUR, TREATMENT AND CUT FOR R650 AS THIS WAS THE WEDNESDAY SPECIAL. I WAS NO, THATS NOT WHAT I BOOKED FOR. SO IN ESSENCE, THE SALON WOULD AVAIL A STYLIST TO DO A 'SPECIAL OF THE DAY' FOR R650, CUT INCLUDED, BUT COULD NOT ASSIST WITH A STRAIGHT FORWARD WASH, CUT AND SET. WHAT A JOKE FOR A 'HIGHLY RATED SALON'. I WILL NOT GO WHERE CLIENTS ARE TREATED LIKE THI

Company: Carlton Hair
Country: South Africa
City: Sandton City

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