Uniforum
Uniforum refuses to address accounts query

Last year October 2012 my Internet domain has been suspended because Uniforum did not receive the yearly renewal fees. My ISP never communicated this to me.

On Uniforum's website I made a credit card payment via their website on 2012/11/05. The domain was reactivated again.

About 2 weeks later, suddenly the domain was deactivated again and marked unpaid. The downtime was causing me serious damage so I made another on-line payment on 2012/11/21 so the domain can be activate urgently while I dispute the payment.

It started with an email to Accounts. A "Maggie" responded who refused to assist as she wanted an invoice number. However this was a credit card payment done from their website and I provided all contact details and domain name. The conversations went on throughout Dec with Maggie and all I got was arrogant "I won't help you" responses.

I sent a final email to Uniforum (2013/01/16), to accounts, support, Neil Dundas (CEO), Theo Kramer, Vika Mpisane and Octavia Kumalo with absolutely 0 response. A resent resulted in 0 as well.

The double charge is a act in my view.

I URGE everyone who deal directly with Uniforum to NEVER pay on-line, and limit dealings with COZA.

Company: Uniforum
Country: South Africa
City: Midrand

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