Citiq prepaid R. Basant
REFUND due to technical glitch at CITIQPREPAID

Tried to purchase electricity units on 01/06/2026 at about 20h00. The system froze after completion of the electronic online payment. My bank's after hours fraud and complaints department could not reverse the charge as I had authorized it with a PIN, but advised me to follow up with Citiq and request a refund.
I tried to contact Citiq's helpline without success. After more than an hour, I purchased electricity units from another source. Citiq sent a voucher via email /sms the next day. However, as it was not required, I asked the company [Lutendom] to refund the cash value. I sent them copies of my ID, bank statement, invoice, and a picture of the meter. To date, a SIMPLE PROBLEM that could be VERIFIED BY AUDITING THE DISPATCH SYSTEM to verify the VOUCHER is UNUSED, is still unresolved.
By reading the COMPLAINTS ABOUT THIS COMPANY ONLINE, INCOMPETENCE and LACK of COMPASSION for THEIR CUSTOMERS SEEMS TO BE THE NORM with CITIQPREPAID.

Company: Citiq prepaid R. Basant
Country: South Africa
Region: Western Cape
City: Cape Town
Postal Code: 7708
Address: 8 Fillmore Road, Claremont, Cape Town
Phone: 27828962179

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