Lancet
Double Payment never refunded

We were threatened by Lancet to have us ITC due to non-payment by our medical aid. To avoid this we made a payment of R2551, 12 on the 12/10/12 by cc, for our full statement outstanding.

In the mean time while receiving these threats our medical aid had indeed made payment an amount of R 2294, 40 on the 05/10/12, 7 days prior to my payment and letters & mails being received.

A Credit for R1326.52 only was passed, for the double payment that was made. A credit is still due to me, and amount of R 967, 88. It's now been 6 months since I reported this, but still have not heard back from anyone, even though i keep sending a mail trying to follow up.

It seems they are quick to threat with ITC's etc, when you owe money, but not when money is owed back. Why the double standard?

Company: Lancet
Country: South Africa
City: Centurion

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