Spec-savers Sa
Where is the discount?

On the 14th of April my wife and myself went to Specsavers as the Checkers Hyper in Brackenfell for an eye test and both needed reading glasses. We received a statement from our Discovery medical Aid that they paid the amount of R 2186 per person. There was a code on the statement (880) - You have used a network optometrist and you are not liable for the difference. On the 17th of April my wife and myself receiced an sms from Discovery stating that we saved R 459 by using a network provider and that they paid the claim in full. When I went to pick up the glasses I was asked to pay in R 416 before I can take the glasses.
I queried it a few days later and was told the discount has already been taken of and that the amount owing was the R416.
I cannot understand why I had to pay the extra amount, even with the medical aid stating they had paid the full amount. I was not given an account by the lady showing why the extra amount was charged.
We are currently three people using Specsavers, but will not be going back again.

Company: Spec-savers Sa
Country: South Africa
City: Brackenfell Fairbridge Mall

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