Momentum Health
Training

Is it a part of the training afforded call centre personnel to either have the member holding on until they give up or drop the call when faced with a query they are unable to answer? I find this extremely rude and bad mannered- I also find it outrageous that I can be told by a call centre person that my savings can only be spent on what they consider 'clinically appropriate'. I'm an adult and I consider regular maintenance of expensive dental implants and bridgework for which I paid out of my own pocket 'clinically appropriate, and do not take kindly to being patronised in this manner.

Company: Momentum Health
Country: South Africa
City: Call Centre

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