Resolution Health Medical Scheme
Can't take the time to read an email

I sent an email to the client services address on 8 Jan. I sent them a quote from their brochure regarding a benefit and asked for more details as the brochure was not very specific. It took them almost a week to respond and then they respond by sending me a copy of the brochure, the same brochure I quoted. It appears they didn't even read the email. When I received the mail I decided it might be better to phone them. After keeping me on hold for over 20 minutes (apparently there where no available supervisors) the consultant proceeds, almost word for word, to give the exact line I quoted in my email. I told her that I already had that information and needed more details and she (again not listening to what I am asking) tries to explain to me how the limits work. Resolution needs to train their staff to read and listen.

Company: Resolution Health Medical Scheme
Country: South Africa
City: Customer care

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