Fedhealth Medical Scheme
BAD POLICY - AGAIN

My husband had an emergency operation on Saturday for a broken nose and cheekbone, when I phoned today for authorisation under their "30 day post hospitalisation benefit" for the visit to the doctor to have the cast and plugs removed, I was told this is not covered from, but should he need speech therapy or physiotherapy then it will be covered from risk??

How can you cover the operation, but not the next appointment to have the cast and plugs removed? So if someone gets stiches, they should be told that they need to remove them theirselves as this is not covered from risk??

How on earth is a patient supposed to remove his own cast and nose plugs? Seriously Fedhealth! Still waiting for my previous complaint to be resolved and already I have another problem.

Company: Fedhealth Medical Scheme
Country: South Africa
City: Call centre

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