Healthcare and Mobility Africa
Poor Customer Care and Product Issues – Urgent Resolution Needed

I’m very disappointed with how my concerns have been handled by Healthcare and Mobility Africa (HCM Africa). I purchased a bed from them (Order B62521), specifically designed to meet certain health and mobility needs for me and my wife, both cancer survivors.

Despite clearly specifying the required bed height (58 cm), the delivered product was 6 cm shorter (52 cm), which significantly impacts usability and comfort. I raised this issue immediately with their team, but the responses were slow and often dismissive.

During the sales process, Mr. Hayden Vincent assured me the bed was ready and available in Cape Town and offered a special rate if purchased that evening. This contradicts the bespoke contract we signed.

Upon delivery, I spoke with the technician, Mr. Willem, to highlight the height issue. Despite my wife’s recent bereavement, she was asked to sit on the bed for a photo, which we found insensitive.

I escalated the matter to Mr. Charlton Alexander in customer care and copied Mr. Johan in correspondence, but follow-ups were limited. I also emailed Bennie, the Operations Manager, and included Nick Adcock, the owner, in the communication.

Nick responded that the HCMA team would get back to me. However, this is the reply I received from the company — which did not resolve the issue nor offer a satisfactory solution.

Given that Healthcare and Mobility Africa operates in the healthcare space, I expected far more empathy and professionalism. If this is how the company handles clients in such a sensitive sector, one really has to ask how seriously they take their responsibilities.

I am now formally requesting a full refund and collection of the bed. I hope the company acts quickly to rectify this situation.

Advice to others: Be cautious when dealing with Healthcare and Mobility Africa. Make sure all promises are in writing and verify product details before purchase.

Company: Healthcare and Mobility Africa
Country: South Africa
Region: Cape Town
City: Cape Town
Address: Mercury House, 55 Columbus Crescent, Rivergate Business Park, Cape Town
Phone: 0218790868
Site: www.hcma.co.za

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