Discovery Vitality & Vitality Mall
Pathetic Responses To Website Registration Erro

I am part of a family of five who opened up a policy with Discovery Vitality in 2011. Four of the five members are eligible to register on the Vitality website and earn points for various things. Only the principal member was able to register for the website as there was an error with the registration of the other members, with their ID numbers not linked to the policy on the online database. This issue was brought up shortly after the policy was established. Ever since then I have sent Vitality 23 emails to rectify the issue. I was told on several occasions to provide more information such as the members email addresses, cellphone numbers and a copy of their ID. On every occasion I responded with the information necessary. However, they messed up every time, omitting details or getting information incorrect, resulting in the 3 members not being able to register on the website. I have complained several times, with replies that did not acknowledge my complaints, which basically rendered the responses useless. I asked for a suitable Vitality points compensation for the 3 years that we could have earned points and increased our status from Blue to Platinum. This was not acknowledged

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Online Service

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