Bonitas
POOR CUSTOMER SERVICE-NO REPLY-13 DAYS OUTSTANDING

In November 2013 I called asking to change my husband as the principal member to myself, Mrs. S Laloo. On 02/01/14 R1778 premium was already taken for Jan on the old membership number. I was advised via email from Lerato Mosoeu that my husband should send them a letter asking them to transfer R1778 from old memebrship no. to new one and we will need to pay the difference of R726 which was done on the same day at 12h32. Now the problem is that we are still not activated and everytime i call them they give me a fax no. and i send the proof (4 times) they claim not received, yet i have confirmation that the fax went through. I have 7 ref. no. of all calls made to them, even to the supervisor, Lebo REF. 140114QHYK31. Even now when i call for Lebo, they say that they don't know such a person. I am so frustrated with their terrible service and incompetence. What stresses more is that i have paid and we are NOT covered to date. We also have 2 children, forbid if anything happens to them - WHAT DO I DO? Please assist me in this matter as i feel that my hands are now tied. I have all ref. no. if you need and even the letters and emails to pass on to you.

Company: Bonitas
Country: South Africa
City: CALL CENTRE

  <     >