Discovery Vitality & Vitality Mall
Cancelling Gym benefit without proper notification

On 20 Nov I received an e-mail form Discovery Vitality stating my Virgin Active Benefit has ended as I have had "one" visit short to the gym between a calculated "Rolling" period.
I have responded that I was never informed about the ending of the benefit or shortage of the amount of visits prior to 20 Nov (in the past I was always contacted numerous of times via e-mail and telephonically to prevent a shortage of visits)

I received a response mail stating that a notification was sent on 12 October about the shortage of the "ONE" visit, and that the mail was resent as well.

I have responded that I have not received the apparent mail on 12 Oct or any other mails pertaining to the shortage and request proof of these mail being sent. I have also queried our It company if there were technical problems on our mail server on this day and none were logged.

No response of proof of the mails was yet sent back to me.

I have been a Discovery Vitality member for 7 years and find the cancellation of this benefit due to only "ONE" visit and without Proper notification totally unprofessional entirely unacceptable.

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Western cape

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