Discovery Health
Making Incompetence the Customers Problem

So I recently switched my bank accounts over to FNB, who in turn did me the great favour of notifying all my debit orders of the new banking details. Apparently changing clients banking details for their debit orders takes some serious hard work. After by chance (because I am aware from previous encounters of incompetence and I call in regularly to make sure everything is on track) discovering that I no longer had a Medical Aid, because my premium had lapsed due to Discovery Health not changing my banking details and not in any way feeling remorseful, I decided to give Discovery Insure a call to see whether I would sit in the same situation with them.
I spoke to a very friendly young lady who promptly changed my banking details (because yes, they too had not done this yet) and I specifically asked her whether I needed to pay in any outstanding amounts to which she responded no, because my premium was only due at the end of the month... Feeling at ease I left it at that. Today I called in to add another car to my policy and was told my insurance had been cancelled due to lack of payment???!!! Seriously!!! Is this the type of service we need to put up with these days??

Company: Discovery Health
Country: South Africa
City: Call Centre

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