Liberty Medical Scheme
Erroneous billing

My debit order for the 1st Sep 2013 was rejected due to insufficient funds. I effected payment on the 27th Sep when my funds had cleared and promptly sent Liberty the necessary proof of payment to ensure that my membership would not be suspended. They acknowledged receipt of the payment and advised that their records would be updated. On the 1st Oct my bank account was debited twice (ie for 1 Sep and 1 Oct premiums) and after numerous emails and calls logged I have still not been refunded. One of the call centre agents advised that it would only take 7 days to return payment but to date I have not received any feedback nor funds. The 1st Nov payment has now been debited from my account!!

I have requested that my membership be cancelled as I am frustrated with this incompetent service from a leading medical aid service provider.

I hope that I will receive more than just a generic "I am sorry" response from Ms Muller...

Company: Liberty Medical Scheme
Country: South Africa
City: Call centre

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