Discovery Vitality & Vitality Mall
WW Hake Fillets - STILL not getting cash back!

After no cash back or any listing whatsoever of our 2013 Woolworths Fresh Hake fillet purchases and abortive attempts dating back from June to get the situation rectified with Healthy Foods department, I finally posted a complaint in August on Hellopeter. We were hopeful that the situation had finally been resolved after receiving an email from Kholofelo Marutha, Service Specialist on 10 September (REF 2 978 461 534) stating: - "Your HealthyFood savings for the Hake Fillets will be credited into your account with the next 3-4 working days. Woolworths had provided us with confirmation that they have updated their systems so that we can systematically award your savings going forward for the item Hake Fillets." We received a backdated payment for those missing fish cashbacks.

We bought Hake on 4 dates in Sept/Oct and I am DISGUSTED to report that none of those fish purchases are reflecting amongst the latest healthy food items purchased. That's at least another R60 not paid back again and obviously the problem with Woolworths systems has NOT be resolved.

We can't scan and email till slips every month. It's a ridiculous waste of time! IS THERE NO-ONE CAPABLE OF SORTING IT OUT?

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Healthy Foods

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