Discovery Health
Unacceptable claims processing

Earlier this year my daughter required orthopedic corrective inserts for her feet. The cost of the doctor and the insert was agreed to by Discovery as a PMB claim. But before this could be processed, Discovery paid the Surgeon, then realized they had made a mistake and is now trying to tell me that I owe Discovery the money that they elected to pay. All efforts to contact them have fallen on deaf ears. I have been a customer since 1998 and hold other Discovery products, but if this arrogant and unacceptable behavior continues will not do so much longer.

Company: Discovery Health
Country: South Africa
City: Customer treatment

  <     >