Discovery Health
CHARGED FOR INCORRECT INFO & NO CASH BACK REWARDS

I am currently paying for two separate medical aids at Discovery but I experienced the same nonchalant attitude and poor service on both my accounts.

On my grandmothers account: I called on August 1, 2013 and the lady I spoke to, Monique, said that my membership was not paid this month and I should do a manual payment. I did the payment immediately after the phone call and on August 2, 2013 I was debited by discovery for that very payment - the transaction failed due to insufficient funds and now my account was overdrawn. I was not happy with the incorrect information I received and the cost that I incurred because of it, I contacted Discovery and they simply told me that they cannot refund me for the overdraft fees - no apology and no accountability! Why must I pay for the incorrect info I received?

On my account: I originally contacted vitality for my cash back on July 4 and I have still not received my cash - whenever I call discovery, they still investigating. I explained that the shop I purchased from was offline so my rewards card was not swiped-I sent the relevant documentation to them.. On that very same day, I made another purchase and I've not received that cash too.

Company: Discovery Health
Country: South Africa
City: Call center

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