Discovery Vitality & Vitality Mall
Cancellation

I have just been out of country for three weeks and now my (and my husband) virgin active membership has been cancelled. I went 3 times in June before we left, 4 in May because we are supposed to go twice a month to maintain our membership. They say now telephonically we are supposed to from 1 September go thrice a month. Firstly as far as I understand you cannot change terms of contract without the participants signing for the change in contract. Secondly if this change took place on 1 September 12 and we have 30 visits in the last rolling 12 months, in heavens name can we no in July be SUDDENLY expected to have 36 visits on record?

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: NAtional

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