Protea Hotels
Blatant breach on my consumer rights

An agent of protea hotels' prokard division contacted me to offer me membership to prokard. After indicating that it would cost me R1350, i declined the offer and indicated to the agent that i was no longer interested in the offer. Today, i was shocked to see that protea had debited my account with R1350. My bank confirmed that the amount was debited by protea. This conduct is a blatant and deliberate disregard for the consumer protection act, my rights as a consumer and amounts to. I am shocked that such a big company can stoop so low as to unlawfuly take people's money just to achieve sales. I have used a number of their hotels in the past, but this experience has left me with a sense of disgust towards protea hotels group. If this matter is not resolved as quickly as my money was, i will be approaching the consumer protection council for remedy.

Company: Protea Hotels
Country: South Africa
City: Prokard division

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