Discovery Health
Can these people REALLY be trusted with my health?

On 18/04/13, I received the following:

"Dear Dr

Discovery is passionate about delivering exceptional service, and we rely on feedback from our clients to tell us how we're doing.
You called us on Tuesday and spoke to Nicole Naidoo. Please rate the quality of your interaction with Nicole on a scale from 1 to 10 (where 10 is the best score and 1 is the worst). Please click on the value and click send.
Thank you for taking the time to give me your valued feedback.

Kind regards
Mujeeb Bray
Head of Service
Discovery Health"

I duly clicked on 1 and sent a detailed reply, explaining that my experience had in fact been horrendous.
The level of customer service I had received has been nothing short of appalling, and the quality of clinical insight I had encountered, disturbingly poor. (N. Malothane supposedly 'medically trained'???)

I am astounded by Discovery's REFUSAL to pay a PRE-AUTHORISED claim, for reasons which couldn't be explained to me.

I was contacted by Mujeeb's assistant the next day, who (predictably) PROMISED to investigate and provide feedback. (Predictably), I never heard another word.

I shall also deter as many patients from your service as humanly possible.

Company: Discovery Health
Country: South Africa
City: Sandton

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