Netcare Medical Scheme
NOT LACK OF SERVICE BUT NON-EXISTANT SERVICE

As a practice manager for a specialist I deal with various Medical Aids and/or their administrators on a daily basis. However none as bad as the PrimeMed Administrators / Netcare call centre! After being cut off 3 times this afternoon my call was finally answered on the 4th call. Only to be told that I need to hold on whilst the query was being investigated. After holding for 25 minutes with music playing in my ear, no courtesy intervention to make sure that I am still holding on... I eventually just got cut off!! My query is the rejection of out of hospital consultations for 2 members - authorisation required??!! And to top it all the members are not aware that this is the requirement??! As I mentioned in my opening sentence, it is never a pleasure dealing with this call centre. Be prepared to wait at least 30 minutes or to call 3 - 5 calls as the norm. Now who and how do we obtain authorisation if the calls do not get answered?

Company: Netcare Medical Scheme
Country: South Africa
City: Call centre

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