Samsung South Africa
Voucher promotion -waiting three and a half months

Samsung had a promotion on in December where you buy a new washing machine and they promise to pick your old washing machine up and give you a R500 voucher and washing powder.

Around 20 emails, 10 phone calls to the call centre and 5 live chat sessions I am still nowhere.

Around three weeks ago a courier came to drop off a voucher that has to be activated (still waiting) and washing powder, but they didn't collect the washing machine. For the past two weeks I have been in chat sessions to sort this out, but the standard response that I receive is the following:

Thabang :
According to the system the query is with head office and you will be contacted. On my side there is not much i can do however i have sent through a urgent notice for you to be contacted.

I am the one that has to follow up all the time via email and chat sessions.

I have not been contacted, not even once.

Company: Samsung South Africa
Country: South Africa
City: South Africa

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