Samsung South Africa
5 Star Promise = 5 Star Bull

So Samsung have this wonderfull marketing promise on washing machines...
We purchased Samsung Washing Machine from Game on the 15th of December on a wonderful marketing promotion by Samsung which "promised" free OMO for a month and collection of our old washing machine as trade in with a R500 gift voucher.
I was to contact the customer care line to initiate the process which I did.
Had to sign terms and conditions and would be contacted by the courier.
I have now called Samsung 6 times over the past months and each time get "promised" again that it has been escalated and I will recieve feedback.
I never get feedback and how have now been told I should call the courier company myself.
2 months later and all this is, is a 5 star lie!

Company: Samsung South Africa
Country: South Africa
City: Customer Service - Home

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