Samsung South Africa
Galaxy XCover (GT-S5690) Faulty Model

I upgraded my Vodacom contract end Dec 2012 and paid in extra for a Samsung Galaxy XCover.

My new phone soon started freezing at random times. The only way to wake it up was to remove the battery. Vodacom repairs took 3 weeks, and the next day it froze again. I then took it to SmartLab in Cape Town 150km away. As it is a waterproof model they can't repair it, so SmartLab replaced it.

The new phone is not freezing yet, but it disconnects WiFi randomly after it has been sleeping a while, so if I don't keep waking it up, no mail or messages (other than sms's) come in. My friend often phones to tell me she sent a message! I phoned SmartLab to ask if there was a setting I should adjust, but was told I would have to take the phone back to them again.By the time I've made more trips into Cape Town to have the phone checked, it might end up cheaper to simply buy myself a different brand!

There is no point having a smartphone, if it doesn't act like one unless you keep waking it up. If I can only be contacted by sms or voice, then even the simplest old phone has that capability.

I feel this model should be withdrawn from the market until Samsung has ironed out these issues.

Company: Samsung South Africa
Country: South Africa
City: Cape Town

  <     >