LG Electronics
Worst Service Imaginable!

This is the short version, please note the gap between the dates, these were as a result of no reply to emails and calls. 24th Oct I emailed LG repair centre in Montague Gardens a detailed list of the faults on my washing machine. 31 Oct I paid R600 upfront for labour and call out. 3rd Nov technician arrives, makes his diagnosis by switching the unit on and off, concluding a new pump is needed. 7 Nov I was invoiced for labour again, a pump, sensor and drum motor! 18 Nov I paid R620 for the parts. 22 Nov a booking with the technician was made for the next day (Saturday). The next morning he calls saying he can't make it as the person with the keys didn't pitch for work, while phoning from he's office land line number! He came within the hour to fix the unit. Testing the unit after the fix, it still had all the original faults! I emailed David Sparrow, head of customer service for LG. His reply didn't even offer an apology, only referring my complaint back to the repair centre! It was collected for a proper fix, to be delivered the next day, it took 4 days. When I tested it, it leaked and shorted out. Emailed David Sparrow again yesterday, who replied I need to pay again! Outrageous!!

Company: LG Electronics
Country: South Africa
City: Montague Gardens

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