Apple South Africa
Arrogance and neglecting customer service

I had been experiencing iPhone update issues on my personal pc and had asked for some advice with regard to the update of my phone. The manager of the iStore- The Glen -had arrogantly responded, claiming to have to do the update himself for a charge of R200. I do understand that the iStore does render this service to its customers if they require, however, after asking for a possible solution with regard to the error report I find on my pc, he had arrogantly undermined my knowledge, claimimg that my internet is not adequate or I do not have the required expertise to update my phone myself- insisting that I pay him R200 to do the job himself. He then instructed another staff member to "follow protocol" by charging me instead of advising me on what to do. It was then said- after asking why an iStore refuses to help their customers- that their knowledge is costly and I should pay for their advice.

As a loyal customer to the Apple franchise, and especially to this particular store, I find the arrogance and negligent attitude towards customers to be unacceptable. No customer should be treated as an inferior, especially when in relation to such a reputable brand.

Company: Apple South Africa
Country: South Africa
City: The Glen Mall

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