Builders Warehouse
Incorrect delivery and delayed response

I ordered blinds from Builders wahrehouse in Rivonia. Upon delivery in December 2012 the measurements were incorrect. I was informed that I will be refunded once head office opens on 7 January 2013. I was not contacted. I drove there to enquire on 10 January 2013 and was again promised a callback - which offcourse did not happen. I phoned to enquire and was told that they are waiting for the suppliers to fix the blinds - after i SPECIFICALLY instructed that I prefer a refund and after I was NOT consulted in the matter on wether I want it fixed or how long it would take to repair.

Company: Builders Warehouse
Country: South Africa
City: Rivonia

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