PostNet SA
I must follow up - customer service???

The 1st week of March, I sent a 50g package to my mother in England. I have often used this particular PostNet, as the service has always been good - until now. Tracy (the owners' daughter) processed the transaction, and had a disgusting 'I don't care' attitude. I asked for it to be sent via courier & didn't mind paying extra for assurance that it would arrive! After following up 2 weeks later, as to what had happened to my mothers parcel, I was told it was going to take 10days. Giving them the benefit of the doubt, I left it until this Monday 22April. When I went to query again, I was told it had gone "Global Mail" - with all the smaller packages & documents, and had only been sent on the 18th of March (2 weeks after I had paid for it). I received a phone call from Lesley the owner on Tuesday, to say that I must email a person at DHL and give her the waybill number & find out where it is. I can not comprehend the cheek. Firstly they only send my package 2 weeks AFTER I had paid for it, and now I must follow up with a Waybill number that was for several packages/documents. This business is run as a family business - like it or leave it!

Company: PostNet SA
Country: South Africa
City: Edenglen

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