PostNet SA
Passing the buck, service & lack of knowledge

Sent a package via Postnet to Postnet on the 28th January 2014, from The Glen branch to Canal Walk branch. On 31st January at 11:58 just to verify the tracking number, and they confirmed that POD has been received by Post Net Canal Walk. Then I proceed to call PostNet Canal Walk and spoke to Mark, whom said that he will track the package and call me back. At 13:53 I called back only to be told by Mark that he has been "busy" was not able to track the package (2 HOURS). I asked to speak to the Manager even she couldn't track the package. I relooked on the SupaSwift tracking site and it confirmed that the packaged was received on 29th Jan and signed by Shannon. So I called back at 14:35 to speak to the manager & told her my findings. She then proceeded to place me on hold (not muting the line) asking other person in afrikaaans whether they knew if packages with a PN code can be tracked on the SupaSwift system. Then all of a sudden the package was there! What is the point of a Reference number and a log book?!?

1. making a client that PAID for the service track there own packages
2. the manager not knowing there own SERVICE
3. Poor excuse of an so-called apology

Company: PostNet SA
Country: South Africa
City: Canal Walk

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